A new ranking has named Delta the best of America’s major airlines – and Frontier the worst. The 2019 Airline Quality Rating listed Delta at #1, jumping up from #2 last year. Meanwhile, last year’s #1, Alaska Airlines, dropped all the way to #4 following their 2018 merger with Virgin America. Airlines were ranked on multiple criteria including “mishandled baggage, consumer complaints, on-time performance, and involuntary denied boardings”. JetBlue and Southwest came in at No. 2 and 3, while Spirit, American, and Frontier rounded out the bottom 3.
Booking a flight soon? These are the best (and worst) airlines, researchers say https://t.co/uPGgMRvxrs
— TIME (@TIME) April 8, 2019
